Customer Service Executive (English & Malay Speaker)

Join Atain, a dynamic and customer-focused company, as a Customer Service Executive (English & Malay Speaker) in Yogyakarta, DI Yogyakarta. In this role, you will be the voice of our brand, ensuring every customer interaction is positive, professional, and memorable. With a customer base spanning English and Malay speakers, you will handle inquiries, complaints, and feedback with empathy and expertise. This is your chance to shape customer experiences and contribute to Atain's growth in the heart of Java.

At Atain, we believe in fostering a culture of excellence and continuous learning. As a Customer Service Executive, you will leverage tools like Zendesk and Salesforce to streamline your workflow and provide top-notch service. Whether you're resolving a query or upselling a product, your daily tasks will be diverse and rewarding, with opportunities to develop your skills and advance your career.

If you're a passionate communicator with a knack for problem-solving and a commitment to customer satisfaction, we invite you to apply. Join us in Yogyakarta and be part of a team that values your contributions and growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Provide exceptional customer service in both English and Malay, maintaining a high level of professionalism and empathy.
• Utilize Zendesk and Salesforce to manage and track customer interactions efficiently.
• Assist in the development and implementation of customer service strategies to enhance overall customer satisfaction.
• Monitor and report on key performance indicators (KPIs) to ensure service quality and identify areas for improvement.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service to continuously improve your skills.
• Participate in training and development programs to enhance your professional growth.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a related role, preferably in a dynamic and customer-focused environment.
• Fluent in both English and Malay, with excellent communication skills.
• Strong problem-solving and analytical skills.
• Experience with customer service software such as Zendesk or Salesforce is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proven track record of delivering exceptional customer service.
• Passionate about customer satisfaction and committed to continuous learning and improvement.

🛠️ Keahlian

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